Frequently Asked Questions

Our service is simple: you choose your preferred meal plan based on your daily calorie intake and nutritional goals. We prepare fresh, balanced meals in our kitchen and deliver them to your door in Timișoara and surrounding areas. Each meal is portioned according to your specifications, making it easy to maintain consistent nutrition without any guesswork. Simply refrigerate, reheat, and enjoy whenever you're ready.

We offer customizable meal plans tailored to your daily calorie requirements and lifestyle. Our balanced daily menus include breakfast, lunch, dinner, and optional snacks. Each plan is designed by our nutrition team to provide proper macronutrient balance—proteins, healthy fats, and complex carbohydrates. Whether you're looking for 1,500, 1,800, 2,000, or 2,500 calorie daily menus, we can accommodate your needs. Visit our meal plans section to see current options and create your personalized selection.

All our meals are prepared fresh in our kitchen and delivered within 24 hours of preparation. Each meal comes in a sealed, refrigerated container. Once delivered, meals remain fresh in your refrigerator for up to 4 days. If you need longer storage, you can freeze individual meals for up to 3 weeks without any loss of quality. We use no artificial preservatives—only fresh ingredients and proper cold-chain handling ensure safety and taste.

Yes, we take dietary restrictions seriously. We can accommodate vegetarian, vegan, gluten-free, and dairy-free requirements. We also work with clients who have specific allergies—just let us know during the ordering process, and our kitchen team will prepare your meals separately to avoid cross-contamination. If you have questions about whether we can accommodate a particular restriction, please contact us at +40 528 663 745 or [email protected] before ordering.

We deliver throughout Timișoara and surrounding areas on Mondays, Wednesdays, and Fridays. Deliveries occur between 9 AM and 6 PM on each delivery day. You can choose which days work best for your schedule. Orders placed before Sunday 8 PM will be delivered on the following Wednesday; Wednesday orders by 8 PM are delivered Friday. If you're unsure whether we deliver to your specific address, contact us and we'll confirm immediately. Delivery is included in your meal plan cost.

Pricing varies based on your chosen daily calorie target and meal frequency. Most clients spend between 45-65 RON per day for a complete three-meal plan. There are no long-term contracts—you can pause your subscription anytime with at least 48 hours' notice before your next delivery. If you need to skip a delivery week or adjust your plan, simply contact us. We also offer occasional discounts for multi-week commitments. For exact pricing tailored to your specific needs, please order online or contact our team.

Yes! We provide a weekly menu selection where you can preview all available meals and choose your preferences for the upcoming week. If you have foods you dislike or ingredients you want to avoid, you can request substitutions. Our menu rotates regularly to keep meals interesting and to ensure nutritional variety. We also welcome suggestions for recipes you'd like to see. If you prefer us to handle meal selection (our team picks balanced options for you), that option is available too.

We're committed to your satisfaction. If a meal doesn't meet your expectations, contact us immediately at +40 528 663 745 or [email protected]. If there's a quality issue, we'll replace that meal at no cost. If a meal simply isn't what you expected taste-wise, we can substitute it on your next delivery. We also track feedback to continuously improve our recipes and service. Your input helps us serve you better.

Absolutely. Every meal comes with a label detailing calories, protein, fat, carbohydrates, fiber, and major micronutrients. This transparency helps you track your nutrition easily and understand exactly what you're consuming. All our meals are calculated to fit within your chosen daily calorie range while maintaining optimal macronutrient balance. If you're working with a nutritionist or dietitian, we're happy to provide additional details about ingredients or meal composition.

All our meals come in microwave-safe BPA-free containers. Simply remove the film, place the container in the microwave, and heat for 2-3 minutes until warm throughout. Instructions are printed on each label. Alternatively, you can remove the meal and reheat in a regular pan or oven for a fresher taste. Our containers are recyclable—we encourage you to recycle them or return them for reuse on your next delivery to reduce environmental impact.

We prioritize fresh, quality ingredients from trusted local and regional suppliers whenever possible. While not all ingredients are certified organic, we source produce from farmers we know personally and work with suppliers who follow responsible farming practices. We believe in transparency about our sourcing. If you have specific preferences—such as a preference for organic vegetables or locally-raised proteins—please let us know when ordering, and we'll do our best to accommodate those choices.

Getting started is easy. First, visit our order page to explore available meal plans and select the calorie level that matches your needs. Choose your preferred delivery days, customize any dietary preferences, and select your meals for the first week. Complete your order with payment details. Our team will confirm your details and prepare your first delivery. If you have questions before ordering, call us at +40 528 663 745 or email [email protected]—we're happy to help you find the perfect plan.